“When we first started using HBCS’s Self-Pay service, our collections totalled $26.1 million.
Three years later the number had risen to $32.6 million. We’ve built a great relationship with HBCS and
the results are impressive.”

Chris Williams
Director of Central Business Office Southern Piedmont Region
Novant Health, Charlotte, NC

HBCS Services

Self-Pay Billing and Follow-Up Solutions

HBCS makes Self-Pay friendly, fast and affordable. Our collaborative approach incorporates each hospital’s credit and collection policies with our patient-centric focus on explanation, information, and assistance resulting in higher recovery rates and increased patient satisfaction. Through the integration of sophisticated technology, including predictive dialers, call management systems, call recording and screen capture software and an IVR solution, our Self-Pay solution provides our customer service staff with the necessary tools to maximize patient contact and collections in an efficient and courteous manner.

Our services include:

  • follow-up on both uninsured and residual patient receivable
  • insurance identification
  • insurance verification and billing
  • charity care applications
  • skip tracing
  • bankruptcy reviews
  • payment plan monitoring
  • general customer service

Our advanced reporting capabilities provide members with quality reporting at month-end regarding found insurance, incomplete demographics, or other registration issues that enables them to correct problems within their revenue cycle.

Uninsured Patient Receivables

HBCS provides an effective solution for managing uninsured accounts that incorporates a progressive letter series with specific calling campaigns to maximize contact with patients. Accounts are segregated based on each patient’s particular situation and handled by highly-trained customer service representatives. When insurance is identified, it is validated and billed as appropriate. Patients are always treated with the utmost respect and privacy is always protected.

Residual (After Insurance) Patient Receivables

Patients with balances after insurance require a slightly modified solution that includes a progressive letter series, specific calling campaigns, and highly trained customer service representatives that understand the insurance billing process. These representatives explain the complexities of healthcare billing to patients and assist them in understanding their financial responsibility after their insurance carrier has paid.

Charity Care Applications

Charity Care or Financial Assistance can be cumbersome to administer. HBCS assists hospitals by providing the highly trained resources necessary to work with patients who potentially qualify for Charity Care. We assist with explaining the basic requirements, mailing the required forms to be completed and accumulating the information received from patients so our members can review and make the appropriate decisions.

Payment Plan Monitoring

HBCS can assist in the set-up and maintenance of payment plans for Self-Pay patients. Following hospital specific guidelines, we will negotiate payment terms and send monthly reminder letters to patients as well as follow-up on any broken payment arrangements.

Select a Solution:

Corporate Office

118 Lukens Drive

New Castle, DE  19720

(302) 552-8000

Massachusetts Office

701 Edgewater Drive

Wakefield, MA  01880

(781) 279-8465

Maryland Office

NorthGate Building 3

2424 Northgate Drive

Salisbury, MD 21801

(410) 219-5229