“We went from $100,000 to $1,500,000 in promises to pay with HBCS.”

Charlotte Cunningham
Administrative Director for Revenue Cycle Management
Cape Cod Hospital

HBCS Services

Accounts Receivable Management Solutions

Every healthcare organization depends on the timely liquidation of accounts receivable to expedite cash flow and maintain good financial health. Through partnership with our healthcare organization clients, we have designed advanced accounts receivable management solutions that enable us to process over $3 billion of accounts annually and show some of the best revenue cycle statistics in the country. This is accomplished through state-of-the-art technology, innovative techniques to cash recovery, a highly trained professional staff, and excellent data analysis and reporting capabilities.

HBCS's extensive accounts receivable management solutions include:

Third-Party Billing

HBCS’s sophisticated billing solution is capable of reducing “first pass” rejection rates to levels far better than industry benchmarks. HBCS provides primary and secondary billing services for a variety of healthcare organization clients. Claims are submitted timely and accurately in the 837 format to insurance carriers through the use of our sophisticated web-based billing solution. Rejections are tracked and root-cause analysis is performed with our healthcare organization clients to improve the overall health of the revenue cycle. Learn more about Third-Party Billing

Insurance Follow-up

HBCS’ Insurance Follow-Up solutions are designed to increase cash, lower adjustments and reduce days in accounts receivable. Our Insurance Follow-up services utilize the latest technology allowing us to manage accounts by exception. We provide a variety of options that include performing follow-up on accounts at any age, for one or more financial classes, or any combination of accounts based on each healthcare organization’s needs. Learn more about Insurance Follow-up

Self-Pay Billing and Follow-up

HBCS makes Self-Pay friendly, fast and affordable. Our collaborative approach includes a patient-centric focus on explanation, information, and assistance resulting in higher recovery rates as well as increased patient satisfaction. Insurance and compromised demographic information is tracked and reported to the healthcare organization to improve front-end processes. Learn more about Self-Pay Billing and Follow-up

Bad Debt Collections

HBCS is a fully licensed bad debt collection agency for healthcare organization's and is registered in most states in the United States. Our protocols are compliant with both FDCPA and HIPAA regulations. Our Bad Debt Collections solution is designed to identify those accounts that are likely to pay and results in higher recoveries for our healthcare organization clients. Learn more about Bad Debt Collections

Interim Business Office Staffing

HBCS’ staffing solution is ideal for healthcare organization's experiencing staffing issues, accounts receivable clean-up projects, or while recruiting for open positions. We provide highly trained professional business office personnel to help healthcare organization's through all of these challenges. Our staff is trained in governmental, as well as managed care and commercial billing and reimbursement practices. Learn more about Interim Business Office Staffing

Select a Solution:

Corporate Office

118 Lukens Drive

New Castle, DE  19720

(302) 552-8000

Massachusetts Office

701 Edgewater Drive

Wakefield, MA  01880

(781) 279-8465

Maryland Office

NorthGate Building 3

2424 Northgate Drive

Salisbury, MD 21801

(410) 219-5229